MAN TO MAN MASSAGE UK LTD.
OUR PROFESSIONALS TERMS OF SERVICE
YOUR MAN TO MAN PROFESSIONAL ROLE DESCRIPTION
‘Man to Man Massage UK Ltd’ Provides therapies, treatments and other services that focus on men’s needs/requirements, and our services are provided by male only professionals. Our business model is designed in a way that allows you; the qualified professional to work from either your home/business or studio, providing you are able to do so and are set up legally and insured to do. You will have the relevant equipment provided, yo undertake your role for the client/member i.e. massaging/beauty table, towels, table paper roll and an extremely clean space for your clients to relax in.
MAN TO MAN'S EXPECTATIONS OF YOU THE PROFESSIONAL
We expect the absolute highest standards from our professionals at all times when it comes to the services you provide to our clients and members, as well as the desired discretion required by them in terms of data protection. Our clients must be made to feel extremely comfortable and you must be extremely professional, clean, and well presented for them.
You will need to have your own drive and passion in your personal profession, and you must be able to manage your own time efficiently. We provide you with your own profile containing your images, your personal bio, the specialised area and services you offer to our clients and members giving them ease of selecting who, when and what services they wish to book in for.
We provide you with your own calendar access that allows you to set up you own working hours, giving you the flexibility of managing your personal time off/holidays etc… We just expect you to manage your calendar on a weekly/monthly basis, so planning is an extremely important part of this role
This role is a self-employed role which means that you will manage your own financials, taxes, and Nation Insurance.
HOW YOU ARE BOOKED?
The online booking process is easy for you and for the client. Your clients will see where you are located by your personal profile, and they will do their own weighing up of distance etc prior to booking, and the process of how the client books is at the top of the ‘TEAM MEMBERS’ page for them to see, as well as a shorter process to follow on our ‘Treatments’ page.
Your profile will state what services you offer for them to book in with you. so for example, it will say on your profile; These are the massage treatments available for you to book in with [NAME]: - Deep Tissue, Swedish, Deep Sensual etc…
The client will go to the treatments/service page and select their treatment/service and length of time, so for example, Deep Sensual Massage, 60 minutes.
You will be sent a test booking once you have been set up on our site, so yo know exactly what to expect.
What is important for the client at this stage, is that they can see the cancellation policy, which we urge you to go and read. They can also enter any promotional coupon code they may have acquired through being either a member or a subscriber to our platform.
They will then be taken to the payments page where they will pay a deposit which will be the amount agreed with you by Man to Man Massage UK Ltd, based on the services/treatments you offer our clients and members. This will be worked out based on the amount of each treatment or service offered, so for example, a Deep Tissue Massage at £60 for 60 Minutes, Man to Man receives £7.50 giving the therapist the rest remaining of £52.50.
Man to Man Massage UK Ltd keep all deposits made for any treatment or service booked through our platform, and the client pays the rest to you on arrival in either; cash, PayPal or bank transfer (that is your decision to make) although 95% of our clients do prefer to pay with cash on arrival.
HOW DOES THE CLIENT RECEIVE YOUR ADDRESS DETAILS?
All bookings are automated, so when you get booked, you will receive an automated email to the email address you supplied on your registration form with all of the clients information; including their name, their massage treatment, their contact details such as mobile number and what they have to pay to you on arrival. It is your responsibility to email the client, from your GMAIL address, your full address details and where they need to park etc.
The client receives an email confirmation of their booking including a prompt for them to fill out our Contraindications Health Questionnaire if they have not done It already. This information is sent to you by
You must familiarise yourself with our ‘Health Questionnaire’ as this also provides the terms of service between you and the client, which they have to agree to prior to their booking. It also asks specific questions regarding COVID-19 symptoms as well as other Flu like symptoms, and of they show any of those symptoms, we will NOT accept their massage booking.
YOUR PROFESSIONAL CONDUCT WITH CLIENTS
How you conduct yourself before, during and after your treatment/service offering with our clients is extremely important. Clients have high expectations of our services as well as our surroundings, so you must always be clean, your personal hygiene MUST be of a HIGH standard, so showering before your day starts is a MUST. Be clean shaven where necessary or at least a groomed beard or goatee if you have one, Use deodorants that do not overpower and a little bit of aftershave is always good, again not over powering.
Make sure you wash your hands thoroughly before starting any massage treatment and use oils that contain an anti-bacterial component such as Eucalyptus, Ylang Ylang or Lemon etc.
Most clients are happy adhere to the rules you set out for any treatment/service.
Use tea-lights to soften the lighting in the room to make it a relaxing and cosy atmosphere if massaging, with clean towels on your massaging table and paper bed roll for hygiene purposes.
Have some soft relaxing music playing and make sure it is not too loud for the client.
Have some fresh cold water available for the client.
Make sure you check in with your client where necessary during any treatment, service or session you are providing, making sure they are comfortable.
MAN TO MAN PROMOTIONAL OFFERS AND MEMBERSHIP PLANS
One thing that make Man to Man, a bespoke business, is not just our business model, but our membership offering. We are fastly growing a huge community of men who like to feel part of something special, and that something special is; us giving them something more than just a 1-2-1 / group session or service. We have 5 different specialist membership plans that we offer our clients, which gives them access to our website's private members area where they can socially interact with you and our other members. Some of our plans offer specialised and continuous discount offers on our treatments, services and spa retreats, and can you will be notified when a paying member books in with you, so it's important that you have the knowledge required when dealing with our members.
YOU CAN SEE THE FULL DETAILS OF OUR MEMBER PLANS BE CLICKING HERE
From time to time, ,we may also have promotional offers available, and these will be offered/ ‘most of the time’ for new clients. Our client base is made up of several different types of client, including subscribers, members and those that find us through Google, Social Media and the likes, who like to browse and will just book a treatment / service online instantly once they find what they are looking for.
Our goal for all professionals the opportunity to build a wealth of clients, that keep coming back to you on a regular basis, and who you start to build a good relationship with, and who trust and feel comfortable with you.
So, for new clients they will always have a promotional offer available between 10% & 15% OFF their first treatment/booking with you. This means they could receive 10% OFF their total amount due, so as an example of the monies you receive for this would be:
Client has a:
10% OFF coupon
Massage total is:
Their new total is:
£7.50 Online Deposit
(Man to Man Massage UK keeps this amount)
New amount owed is:
(This is what is owed to you and what you keep)
To keep clients coming back to you, we will always treat our existing clients loyalty, as well as always inviting new clients on to our platform.
Payment Structure for Professionals
The payment structure is as our above examples demonstrates.
Man to Man Massage UK Ltd keep deposit amounts and you receive everything else which is will always be clearly stated in the booking confirmation you receive, in terms of what is owed to you by the client when they arrive for their treatment.
We may have quieter spells throughout certain months (like with COVID-19 and the loosening rules of lockdown rules where we may have higher discounted offers for members and subscribers to bring them back to us, like 15% OFF or even 20% OFF, that may entice them to re-book a treatment/service with you.